Refund Policy

1. Overview

At Justeach, we want you to be fully satisfied with our service. This Refund Policy explains how refunds are handled for subscription payments made to Justeach, as well as student fee payments processed through the platform.

2. Subscription Refunds

2.1 Refund Window

If you are not satisfied with your Justeach subscription, you may request a refund within 7 days of your initial purchase or renewal. Refunds requested within this window will be processed on a pro-rata basis for the unused portion of the subscription period.

2.2 After the Refund Window

Refund requests made after the 7-day window will generally not be honoured. However, we may consider exceptions on a case-by-case basis in the following situations:

• Technical issues that prevented you from using the Service and were not resolved despite contacting our support team.
• Accidental duplicate payments or billing errors on our part.

2.3 Free Trial

If you signed up for a free trial and were subsequently charged, you may request a full refund within 7 days of the charge, provided you did not use paid features extensively during the trial-to-paid transition period.

3. Student Payment Refunds

Justeach acts as a technology platform that enables coaching centers and tuition institutes to collect fees from students and parents. Regarding student payment refunds:

• Refunds are the responsibility of the institute owner. Justeach does not make refund decisions for payments made by students or parents to coaching centers through our platform.
• If a student or parent requests a refund for fees paid through Justeach, they should contact the coaching center or institute directly.
• Institute owners can initiate refunds for student payments through the Justeach dashboard, subject to processing timelines of our payment gateway partner.
• Payment gateway transaction fees may not be refundable, as these are charged by our payment processing partner (Cashfree Payments) at the time of the original transaction.

4. Cancellation Process

• You can cancel your Justeach subscription at any time from your account settings.
• Upon cancellation, you will continue to have access to the Service until the end of your current billing period.
• No partial refunds are issued for the remaining days in a billing cycle after the 7-day refund window has passed.
• After your subscription ends, your data will be retained for 30 days. You may request a data export before or during this period. After 30 days, your data will be permanently deleted.

5. How to Request a Refund

To request a refund for your Justeach subscription:

1. Email us at support@justeach.in with the subject line "Refund Request".
2. Include your registered email address, the subscription plan, and the reason for the refund request.
3. Our team will review your request and respond within 3 business days.

6. Refund Processing

Approved refunds will be processed within 5 to 10 business days. The refund will be credited to the original payment method used for the transaction. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: support@justeach.in
• Website: www.justeach.in